Callshop

Complete VoIP-based Call Shop Solution/Service provided on an ASP model to facilitate the building of Call Shops and to support their operation and management anywhere on the Internet for offering local and long distance telephone call service – with all the functional features you need at extremely low start-up and on-going operation costs.

Operation Features & Benefits
The Operator tells the customer which phone booth to use, or the customer may select the booth, depending on the call shop’s organization. The Operator may disable booths when not in use and enable them only when there are customers. The customer goes to the booth, dials the telephone number, has a conversation, and at the end of the call, goes to the Operator’s desk to pay for the call and get a receipt. The customer may make multiple calls if desired before returning to the Operator.

CallShop Managment
Callshop software works with Windows operating system, and is to be installed in a callshop. After launching this application and logging into ITS Canada (password and login are required) it allows controlling, in the real time, the calls made by clients. Clients can make phone calls either from IPPhones (both SIP and h323), SOHO gateways, or PC2phone clients.

Callshop software gives real time information on connection status, the telephone number, time of the connection and its cost. After having finished the call (all several calls) the information on the amount that the client has to pay is displayed. In addition, the software gives information on the history of connections, compilation of sales figures for a particular client or for the particular amount of time.

Very significant feature of the software is its transparent way of presenting data on the calls performed. Each of the terminals (e.g. IPPhone) is presented in a graphic form of a square, in which its current status and other useful information are displayed.

Particular callshop accounts are added in Reseller’s management platform). Afterwards, to those callshops, IPPhone accounts, gateways (GK/Registrar clients) accounts, or PC2phone clients’ accounts are assigned. For each of the callshop account different tariffs and the highest amounts that the calls can be made for can be assigned. Clients’ accounts can have a different tariff than a callshop, thus the callshop administrator can easily control his profits.

Managing callshop accounts can also be executed from the Reseller module (accessed through the website)

Clients in the Callshop applications that are currently logged in are shown in the graphic form in the proper window.